Terms & Conditions
Hours of Operation
For opening hours of our stores please go to the Stores page.
Between The Flags Head office is situated at 137 Albion Street, Surry Hills NSW 2010 and is open between 9am and 5.30pm weekdays. If you have any queries or require information on the status of your order, please call +61 2 9356 7300, fax +61 2 9356 7330 or email info@betweentheflags.com.au.
Australian and Overseas Sales
We sell and ship BTF products to all destinations within Australia and most countries overseas. If you have problems entering your shipping address, please contact us at info@betweentheflags.com.au.
All prices listed on www.betweentheflags.com.au online store are in Australian dollars.
Sales to End Users Only
Orders from Between the Flags on-line are available to end-user customers only.
Please add: For wholesale enquiries, please contact head office on +61 2 9356 7300 or email info@betweentheflags.com.au
Delivery Information
All on-line orders are subject to a delivery fee (please see our freight charges). Orders will be dispatched within 2 days of receipt by Australia Post eParcel for delivery within Australia. Please allow up to four working days for delivery. You will receive an eParcel tracking number so if you do not receive your order on time, please contact Australia Post and quote the tracking number. Overseas orders will be despatched by International Express Post, please allow up to seven working days for delivery (dependent on delivery location).
Orders that are refused or not received when delivery was attempted will be subject to a $15.00 return and restocking fee. This is to cover the cost of shipping the order back to us and the labour involved in handling your order.
Orders that are shipped to an incorrectly supplied delivery address will be subjected to a $25.00 fee for return and re-shipping.
Privacy
Upon placing an order you will be providing us with personal information such as your delivery address, email address and credit card details. Contact information from the order form is used solely for the purpose of processing orders or contacting customers about information concerning their orders or for billing purposes only.
No personal information received from on-line orders will be used for any other purpose that is unrelated to the order that has been received.
Returns and Refund Policy
Returns will only be accepted if a product is faulty or shipped incorrectly. In the event of a faulty product return, the customer must notify Between the Flags within 7 days of receipt of the item. Product must be returned for Q&A assessment before a claim will be accepted. Original invoice must be returned with goods.
No returns will be accepted if you have picked the wrong size, colour or gender. There is no return for clearance or sale items.
Payment Methods
Payment for on-line sales is available by using Visa, Mastercard and American Express only. Upon approval of your purchase, your credit card will be charged at the time your order is shipped.
Other terms and conditions
Between the Flags reserves the right to change the terms and conditions of sale from our on-line store at any time. No Between the Flags employee or agent has the authority to vary any pricing, policies or terms and conditions of sale.
Copyright
All content of this website, including but not limited to the design, text, illustration, logos, is the intellectual property Between the Flags. This website and its contents may be used for personal, non-commercial use only. All worldwide rights, titles and interests are reserved.
